Feedback - The CROW Method

This past weekend The Adventure Center held low ropes training for our staff.  It was a great training, even with snow on Sunday.  One of the things that we focused on in this training was giving and receiving positive feedback.  The model that we created is what we call the CROW method.

 

C – Constructive – Try to offer solutions with the issues that you confront.  If you cannot offer a solution, offer to brainstorm with the other person.

 

R – Relevant – The feedback should be delivered in a timely fashion and address the issues that relate directly to your program, work or idea.

 

O – Open – You should invite conversation with your feedback.  Avoid making statements and then cutting off conversation.  Allow for enough time to address issues fully.

 

W – Well Intended – Recognize that everyone in your organization is trying for the same goals.  Offer your feedback based on the want to improve those goals. 

 

What I found was that after discussing the CROW method with our staff, it made the feedback sessions after the practice facilitation much easier.  Everyone seemed to understand that the comments were coming from a good place, and that each facilitator wanted to help the others be better at what they do.